A valid driving licence
Held for a reasonable period and valid for the class of vehicle. Foreign and international licences are generally acceptable — send us a photograph in advance and we will confirm yours before you travel.
Before you book
Rental information
How hire works with us, what to bring, and what is included — so there are no surprises at the counter or at the return.
How it works
From enquiry to keys in six steps
There is no counter to queue at and no form to fill in twice. This is the whole process.
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Tell us about the trip
Dates, how many people, how much luggage, where you are going and whether you want to drive yourself. If you are landing in Lusaka, send your flight number too.
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We come back with a quote
A specific vehicle, a price for the period, and the terms in writing — what is included, the mileage arrangement, the deposit and what happens if plans change.
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Confirm and we reserve the vehicle
Once you accept the quote we hold the vehicle for your dates. We will tell you at this point exactly what to bring to the handover.
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Handover and condition check
We walk the vehicle with you, note existing marks in writing, check the spare, jack and tools, go through the controls, and give you the number to call if anything happens.
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Support while you have it
Our support line is available throughout the hire for bookings, roadside assistance and anything else that comes up.
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Return and close out
We check the vehicle against the handover record with you present, settle anything outstanding, and release the deposit.
At handover
What to bring
Send us photographs of the licence and identity documents in advance and we will confirm they are in order before you travel — far better than discovering a problem at the airport.
Photographic identity
A passport for visitors, or an NRC for Zambian residents. We take a copy for the rental agreement.
Your payment arrangement
Confirmed with your quote. A refundable security deposit is held for the duration of the hire and released after the return inspection.
Details of any additional drivers
Anyone else who will drive must be named on the agreement and have their licence on file before the hire starts. Tell us at booking and we will add them at no drama.
The rental
What is and is not included
Included in the rate
- A vehicle that has been inspected, serviced and cleaned before handover
- Scheduled servicing and maintenance for the duration of the hire
- Insurance arranged as part of the rental
- A written condition report at handover and at return
- Spare wheel, jack and basic tools, checked in front of you
- A support contact reachable throughout the hire
- Delivery and collection within Lusaka by arrangement
Not included
- Fuel — the tank arrangement is set out in your quote
- Traffic fines, tolls and parking incurred during the hire
- Cross-border permits, levies and destination insurance
- Cleaning beyond normal use
- Recovery costs where damage falls outside the rental terms
In writing, every time
Terms we confirm with your quote
We would rather set these out for your specific booking than publish a tariff that turns out not to apply to it. Every quote we send names each of the following, so you know the terms before you commit — not after.
- Minimum driver age and licence held
- Stated in your quote and in the rental agreement.
- Security deposit
- A refundable amount held for the hire, released after the return check.
- Mileage arrangement
- Whether the hire is unlimited or has a daily allowance, and the rate beyond it.
- Insurance and excess
- What the cover includes and the amount you carry in the event of a claim.
- Fuel policy
- The level the vehicle leaves with and the level it should return with.
- Late return and extensions
- How additional time is charged, and how to extend mid-hire if plans change.
- Cancellation
- Notice required and what, if anything, is retained.
- Geographic limits
- Where the vehicle may be driven, and the separate approval needed to leave Zambia.
We can bring it to you
For convenience we can deliver your vehicle to your preferred location and collect it once the rental period is complete — airport arrivals, your office, a hotel or a residence. Within Lusaka this is usually straightforward; further out, tell us where and we will quote it.
For arrivals, handing over at the airport saves you a trip into town at both ends of the visit.
Airport transfersCross-border trips need notice
Taking a hire vehicle across a border requires written authorisation from us, and border officials do check for it. A vehicle hired for local use will be turned back — which is the single most common and most avoidable way a cross-border trip goes wrong.
Tell us the countries and dates when you enquire, ideally a week or more ahead, and we will prepare the authorisation letter and vehicle documents and brief you on the permits and taxes to expect.
Cross-border hireStill have a question?
The FAQ covers most of what people ask. If yours is not there, call or message us — a two-minute conversation usually settles it.
Need a vehicle?
Tell us your dates and what the trip involves. We will come back with the right vehicle and a price.